Customer Service

SHIPPING & DELIVERY

Discount Toy Co. uses either Australia Post e-Parcel or Fastway Couriers for our deliveries, depending on your delivery location and the size of your parcel.  All orders will require a signature on delivery.

Standard Delivery: Discount Toy Co offers a flat rate shipping of $9.95 per order Australia wide- no matter how big or small your order may be!

Express Delivery: Express post is also available at a flat rate of $16.95  Australia wide for parcels under 5kg only. If your order exceeds the 5kg maximum, but it is possible to split your order into two parcels, we will contact you regarding extra postage charges. If your order contains an item which is in excess of the 5kg limit, this item cannot be express posted. If your parcel exceeds the 5kg limit, and you have chosen the express post option, we will contact you as soon as possible to let you know.

Click & Collect: Orders placed online can be collected from Terrey Hills Pharmacy- Shop 2/2 Booralie Rd, Terrey Hills, NSW, 2084. Simply choose the 'Click & Collect' option as you proceed through the checkout, when placing your order. There is $5 delivery charge for 'Click & Collect' orders.

For full shipping and delivery terms and conditions please click here.

PRIVACY & SECURITY

Discount Toy Co. is committed to providing its customers a secure online shopping experience.

Our website is secured by SSL (Secure Socket Layer) technology, meaning that all data collected is encrypted to ensure your details are completely secure.

Discount Toy Co. does not store any of your credit card details. When you enter your credit card details, they are transmitted securely through the St George Internet Payment Gateway, and are then automatically deleted.

Please contact us if you have any questions regarding the security of your details.

ORDERING

Discount Toy Co. accepts online, phone and email orders.

Online Orders

1. Browse the site for items you are looking for and click on the "Add to Cart" button to add items to your shopping cart. Please note that if the "Add to Cart" button is grey, this means the product is out of stock and cannot be ordered at this time.

2. When you are finished browsing and are ready to finalise your order, click on the red "Checkout" button on the top right hand of your screen then follow the instructions to complete your order. 

3. You will need to supply the following details to complete your order: 

          • (i) Your name, email address, billing address and telephone number. A valid email address is required to receive order confirmations and despatch details.
          • (ii) Delivery address you would like your order delivered to.
          • (iii) Payment details: You may select from either credit card, Paypal, direct deposit or money order.

4. Once your order has been completed you will be sent an order confirmation email, with your order number and order summary. 

5. When your order has been despatched, you will receive an email with your tracking number, so that you can track the delivery of your parcel.

Phone Orders

1. You may place your order over the phone by contacting our Customer Service Team on (02) 8411 1798.

2. Please have the SKU code for each of the products you would like to order before calling. 

3. Once your order has been processed, you will be sent an order confirmation email, with your order number and order summary. When ordering over the phone, we strongly suggest that you carefully check over your order confirmation, once you receive it, to ensure that no errors have occurred in product selection, or delivery details. 

4. When your order has been despatched, you will receive an email with your tracking number, so that you can track the delivery of your parcel.

Email Orders

1. You may place your order via email,  by contacting our Customer Service Team at mail@discounttoyco.com.au.

2. Please provide the following details in your email.

            (i) Your name, email address, billing address and telephone number. A valid email address is required to receive order confirmations and despatch details.
            (ii) The name and quantity of each product, as well as the SKU code, for each of the products you would like to order.

3. Once your order has been processed, you will be sent an order confirmation email, with your order number and order summary. When ordering over the phone, we strongly suggest that you carefully check over your order confirmation, once you receive it, to ensure that no errors have occurred in product selection, or delivery details. 4. When your order has been despatched, you will receive an email with your tracking number, so that you can track the delivery of your parcel. 

Please note: You must be at least 18 years old to place orders with Discount Toy Co. By placing an order with Discount Toy Co. you acknowledge that you are over the age of eighteen (18) years. Discount Toy Co. reserves the right to seek compensation for any losses incurred, due to sale of products to a minor,  from the parents or guardians of the minor who caused any order(s) to be placed with Discount Toy Co.

Making Changes to Your Order

If you place your order, and realise you have made a mistake, or would like to add something to your order, Discount Toy Co will do our best to accomodate the change, as long as your order has not yet left our warehouse. Unfortunately, once your order has been despatched we are unable to make any changes.

PRICING

All prices displayed on Discount Toy Co. include GST and are in Australian Dollars (AUD).

Discount Toy Co. is committed to bringing you the best toys at the lowest prices everyday.  Slash through pricing is indicative of standard retail pricing of our competitors.  The 'Our Price' that is displayed represents our everyday low prices. Should you have any questions regarding the price of a product please contact our friendly customer service team.

Discount Toy Co. reserves the right to change the price of any products displayed on this website at any time.  If a pricing error occurs, Discount Toy Co. reserves the right to withdraw the item from sale.

The price of products shown excludes shipping costs. Shipping cost is a separate charge which is $9.95 for standard postage and $16.95 for Express Post.

 

PAYMENT

We accept payment via credit card and PayPal.

Please note that under no circumstances will goods be despatched before payment has cleared.

GIFT WRAPPING

If you are sending an item as a gift, and would like to have it gift wrapped, you may do so by typing "gift wrap" into the website search bar, and adding gift wrap to your cart.  Our gift wrapping fee is $4.95 per item, so if you are sending multiple items, you will need to add the same number of gift wrap to your cart.  

Gift cards are also available by typing "gift card" into the website search bar. 

If you have added gift wrap or a gift card to your order, please provide us details of your desired theme (e.g. "girl birthday", "boy birthday", "christmas", "baby boy", "Baby girl") as well as a gift message, in the order comments section as you proceed through the checkout. 

UPDATING ACCOUNT INFORMATION

You may update your details at any time by logging in to  My Account and clicking on "Account Information". Please note that any changes you make will only affect your future orders. If you have already placed your order, then wish to change the details for that order, please contact us immediately by either phone on (02) 9446 5878, or email at mail@discounttoyco.com.au.